My Current Communications Response Matrix
Published: Thursday, January 21, 2016
Here is a current list on how I think when it comes to responding in various communications mediums.
| Communications Medium | Minimum Response Time | Maximum Response Time | Exceptions | Escalation Path |
| Work Email | 1 Business Day | 3 Business Days | Urgent Emails will be handled first in the list. In addition, I will give higher priority to my management for response. | Call me or come to my office and interrupt |
| Personal Email | 1 Day | 5 Days | Urgent emails and my immediate family emails are handled first | Phone Call |
| Text messaging | 10 minutes | None | No Exceptions | Phone Call |
| Phone | Immediate | Voicemail Response (Same day) | If your voicemail doesn't require a response, there may be none until I talk to you. | Call until you get me. Or find me in person. |
| None | None | I will get to your message when I get to it. Don't expect me to read your feed and know everything that is going into it. | N/A | |
| None | None | No Exceptions (It is a stream of information for consumption) | N/A | |
| Yammer | None | 5 Business Days | I process on Yammer weekly, but may look at it every day. If you need a response from me in less than a week, you might try another medium | N/A |
| Team Rooms | Immediate | 5 Business Days | If I am in the team room, I will respond immediately. Otherwise, I will review weekly. | N/A |
| Skype for Business | Same Day | N/A | If I miss the conversation, it will go to my email. At that point work email rules apply. |